Customer Care

While the Bank is taking utmost care in rendering the best service in all areas of Banking to the satisfaction of its customers, in the event of any grievance, the bank has set procedure for addressing the same. The bank also welcome suggestions from the customers for improving the customer service.

Complaint Redressal:

In case of,

  • any complaint, the matter should be first brought to the notice of the concerned Branch manager for immediate redressal.  Branch Locator
  • If the customer is not satisfied on approaching the Branch Manager and if the complaint is not redressed within weeks time, the customer can refer the matter to the Head Office to the following personnel.
Head Office :
Andhra Pradesh Mahesh Co-op. Urban Bank Ltd.
8-2-680/1&2, Road No.12, Banjara Hills,
Hyderabad – 500034

Phones : 040-24615296, 299 & 23437101-103 & 105-106,
Fax: +91-40-24616427


Senior Manager
 Extension No: 416

In case if you are not satisfied with the reply from the bank, you may escalate the complaint to Banking Ombudsman under Integrated Ombudsman Scheme as under:

CMS Portal for lodging complaints online

Address for lodging physical complaints


Reserve Bank of India,

4th Floor, Sector 17,

Chandigarh - 160017