Grievance Redressal Mechanism

We are always at the service of our esteemed customers. We are committed to help you meet all your banking needs to the best of our capabilities. You are a valued customer for us and our only objective is to give complete satisfaction to you with regard to our services.

We value your suggestions / Grievances / Complaints / Query feedback. Please write to us through either online facility given on this website or contact / mail us as per the details given below.

At Branch Level, the authority to redress the grievances is as under:

In case, you are approaching us for the First time or have any Query or Suggestion or Feedback with regard to Products/ Services , please choose to contact our Branch managers.

Level & Address

Name & designation of the Redressing Authority

At Branch Level, Please refer to "branches" on our site for address. Click here to go to the page of list of branches.

Branch Manager

In case, the customer's grievance is not redressed in a week's time, the matter may be referred to:

At Head Office :
Andhra Pradesh Mahesh Co-op. Urban Bank Ltd. 
8-2-680/1&2, Road No.12, Banjara Hills, 
Hyderabad – 500034 (T.S.) 

Phones : 040-23437164/24615296, 299 & 23437101-103 & 105 


Sri Gundala Srinivasa Rao
Principal Nodal Officer

In case if you are not satisfied with the reply from the bank, you may escalate the complaint to Banking Ombudsman under Integrated Ombudsman Scheme as under:

CMS Portal for lodging complaints online

Address for lodging physical complaints


Reserve Bank of India,

4th Floor, Sector 17,

Chandigarh - 160017